Employee benefits firm adds expertise in claims management and customer service
Suzanne “Sue” Johnson has joined JTS, a full-service employee benefits consulting firm headquartered in Little Rock. She will be based in the company’s Fayetteville office.
Johnson will take on the new role of Member Advocacy & Claims Resolution Manager for the JTS Commercial Team, which serves businesses of all sizes across the state. She will manage claims, claims research and carrier communications for all commercial clients.
Before joining JTS, Johnson spent more than two decades with Arkansas Blue Cross and Blue Shield, first as a customer service representative and, for the last 15 years, as group service coordinator, where she primarily focused on claims resolution and member advocacy. In her previous position, Johnson managed self-funded and fully insured medical, dental and vision plans for more than 40 large employer groups and conducted quality assurance monitoring to ensure compliance with company standards and client expectations.
“Sue is going to be a critical addition to our experienced team and we are very excited to have her,” said Heather Martin, vice president of account management at JTS. “She brings decades of knowledge and experience working to resolve claims for clients and she understands our ‘intentionally different’ approach to customer service.”
For more information on JTS and its services, contact us at (501) 227-0194 or info@jtsfs.com.